Billing
From ReduxWiki
How can I upgrade/downgrade my account ?
You may merely submit a support ticket requesting such changes, providing the last 4 digits of your credit card on file for verification purposes.
How do I cancel my account?
Please submit a support ticket confirming the following:
- Last 4 digits of your credit card on file
- Billing address on file
- Verify that you have paid all outstanding invoices.
Cancellation requests will not be processed until all outstanding invoices have been paid.
Do you accept other methods of payment aside from credit cards?
Credit card is the preferred method of payment in order to provide an un-interrupted service.
Depending on the circumstances PayPal or check may be used in regard to an annual billing cycle only.
Can I switch from a monthly to annual billing cycle at any time?
Yes, this may be done merely by submitting a support ticket providing the last 4 digits of your credit card on file for verification purposes.
Why does my initial invoice not appear?
This is due to the systems being designed to generate the first month of billing/invoicing before adding your account to the CRM (accounts.networkredux.com) which is why you won't see an online invoice for your first month/year. The service then, does not start in the CRM until the first renewal date.
In this case you may use Services > View All.
My account has been suspended for overdue invoices.
At this point and time you may merely proceed to the account manager in regard to updating your billing details and remitting payment.
Once payment has been made please submit a support ticket requesting for the suspension to be lifted.
How do I update my billing details?
Client Profile > View Billing Info > Edit > Save.
