Pre-Sales
From ReduxWiki
Do you offer 24/7/365 Support
Yes, Technical support is available 24/7/365 via our Helpdesk ticketing systems.
Do you offer Phone Support
Phone support is made available during the standard business hours, please have your ticket ID ready when making this call. (9AM - 5PM PST, M-F)
How soon is Activation
Activation is noted within 24hrs of sign-up and is commonly much sooner. In the event you fail to receive your Welcome Email within a 24hr time frame please review your junk-mail inbox and/or settings. Issue a support ticket if you happen to have any further issues.
How long will it take to get support
Support response times may vary, depending on the magnitude of the request. We guarantee a response to a ticket within 24 hours of submission and commonly much sooner.
How long have you been in Business
Network Redux has been in Business since November of 2004.
What type of Control Panel is in use on your Network
The control panel in use on our Network is cPanel/WHM.
Do you offer a 30 Day money back guarantee
Yes, Each of Network Redux's shared hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid.
Can I Register my Domain with you
Domain Registration is made available for $10/year and can be registered upon request. In order to proceed you may merely submit a support ticket providing the last 4 digits of your credit card on file for verification purposes along with the domain in question you would like registered.
Can I see your uptime Reports
Uptime reports are publicly made available from our NOC which also consists of announcements covering all aspects of our network operations, and can be subscribed to via e-mail or RSS feed.
What is Required to make use of Migration Services
In order to make use of our Free Migration Services you may merely submit a support request providing your cPanel/WHM ip or url and login details as cPanel is required.
5 or 10 Unique Domains, What do you mean
Making use of the Addon Domain feature within cPanel will create a folder within your home directory in which your additional website will be housed.
Example:
- /home/username/public_html/addondomain
Do you offer support in any other languages?
At this point and time communication regarding services is in English only.
cPanel does provide additional language support.
Can I signup on a monthly cycle and upgrade to annual
Yes, you may upgrade from a monthly to annual billing cycle at anytime. You may merely submit a support request providing the last 4 digits of your credit card on file for verification purposes. Any unused services would be credited back to your account.
Are Dedicated IP's Available
Dedicated ip's are made available for $24/year and can be assigned upon request.
Categories: Network Redux Services | Domains | Dedicated | Control Panels | VPS | Reselling | Shared | CPanel | WHM
